Some of relatively common and difficult issues we see in support are related to Outlook connectivity to Exchange. There are several variations that we classify as connectivity (related to server performance or otherwise). They can include:
- Clients prompting for credentials (intermittently or continuously)
- Clients getting disconnected
- Clients are unable to establish a connection
- Clients freezing or going unresponsive
There are many factors that can contribute to these symptoms, and each one can lead down a completely different troubleshooting path. In this particular post we will focus on methods and tools to troubleshoot these. There are too many potential underlying causes to cover them all but hopefully this will serve as a good starting point for troubleshooting.
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